Page 21 - Rachel Delaney
P. 21
For this project we had to pick one minor and one major problems for the redesign. Participant 1 Brief
To start to scope out this problems I began user research with an “Boring
out of box experince to pin point user pain points.
and
Dated”
Reseach
Participant 2
Began
Opening
Looking at
Looking at
“Modern and
/manual
Pressed
Examine
Cleaned
product
set up
Product
Plugged in
button
Taking out
blending
Completed
instructions
product
packaging
contents
blender
blending
packaging
Minimal”
PP2 Ideate
PP1
PP1 PP2 PP3 PP4
KE Y FINDINGS PP1 Couldnt nd
Pyhsical experince Unpacking Participant 1 PP1 Worried about English on the box
packaging not PP2 Confusion over button
Set up being protective
Emotional experince Participant 2 enough for PP3 Quiet loud in use
First use shipping Final design
PP4 Blender stuck to the
Good experience Bad experience PP Pain point PP2 Worried about buttom of the
back splash mixing jug
