Page 61 - Emma Holden

Workflow Map: Users x Service Conversation
W o r kfl o w M ap: Us er s x Ser vi c e C o n v er s a t i o n

v
er 65
Over 65 User Role
O
e
o
er R
l
Us
w
Place Finger on ID Pad
P l a c e F in g er o n ID P a d Ho l d EHRD t o RFID Sc anner W ai t f o r Be ep Welcome Screen Put EHRD away safely
Hold EHRD to RFID Scanner
y s
a
a
t EHRD a
u
ely
f
P
c
el
o
Wait for Beep
r
e
en
me
W
Sc
x
c
R
ole
E
ha
nge
Role Exchange
ainin
AT Training & Info Guides
r
T
A
T
Gui
s
d
o
g & In
f
e
C
l
e
o
Carer/ Family User Role
ar
amily
Us
er R
er
/ F
o
ll Lis
t
Sc
r
ri
o
e
Shopping/Choice
s Menu
C
o
t
o
inu
t
n
en
o
T
Touch Screen to Continue Categories Menu Scheme s A v ail ab l e S h op pi ng / C h o ice Scroll List
u
e
r
ch Sc
g
C
e
e
t
a
Schemes Available CategoriesCategories
S up po rt C o mmuni t i e s
Support Communities
In
d
ar
ern
SD C
al Memo
r
t
y
SD Card Internal Memory V i a Blu e t oo t h
Via Bluetooth
S e le ct S to r age F olde r Present Mobile Device Sel e c t C o nne c t D e civ e D o wnl oa d C o n t en t Sel e c t Op t i o n s Menu Tick Desired Info USER INTERFACE MAP
Select Storage Folder
Pr
e
s
en
t Mo
e D
Select Options Menu
vi
e
e
b
c
il
Download Content
Select Connect Decive
e
s
ir
e
d In
f
o
ck D
i
T
D o wnl oa d Sel e c t e d C o n t en t W ai t f o r C o n firm a t i o n Sc r e en Download Confirmed R e turn t o Ho me s c r e en Pr oc e ss C o mp l e t e
Download Selected Content
d
C
Return to Homescreen
n
o
firme
d
o
Process Complete
D
oa
wnl
Wait for Confirmation Screen