Page 60 - Emma Holden

User Journey Map: Plotting Service Process
Us er J o urne y M ap: P l o tt in g Ser vi c e Pr oc e ss
2 2 ? ? 3 3

1 1

GP m ak e s
GP makes
mmend
a
r
recommendation/diagnosis
e
o
c
gno
a
is
s
di
i
t
n/
o
s
t
a
GP
t a
en
i
Patient attends GP
end
tt
P
co ns u l t GP safely uploads relevant info
consult
d
v
s r
e
el
an
a
t in
o
f
l
oa
ely up
GP s
f
t o s e cur e driv e (EHRD)
to secure drive (EHRD)
P a t i en t h a s ailmen t/ is
Patient has ailment/is
seeking advice
s e ekin g a dvi c e
ul
g a
o
C
C
iv
a
t
t
Cultivating a Community of Care 4 4
in
mmuni
f
t
y o
ar
e
C
6 6
5 5
? ?
Discuss findings at home
Dis cu ss findin g s a t ho me Patient takes updated medical
a
di
c
al
t
e
d me
en
i
t t
ak
e
a
P
s upd
t
e
r
record device to carer
r
e
de
to
ice
v
d
co
r
r
ca
USER JOURNEY
Carer downloads info
C ar er d o wnl oa d s in f o
from kiosk database
fr o m ki o sk d a t aba s e