Page 56 - Emma Holden

Design Directions: Pros and Cons
D e s i gn Dir e c t i o n s: Pr o s and C o n s

AT Serial Number Scanner
A T Seri al N umber Sc anner
AT Training Consult Via Product/Device
A T T r ainin g C o n sul t V i a Pr odu c t/D e vi c e
Training and Info Guide/Directory
ri
t
a + R
t
C
Criteria + Rating Chain of Support C ri t eri a + R a t in g T r ainin g and In f o Gui d e/Dir e c t o r y
in
g
Criteria + Rating
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po
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Learnability
arn
Le arn ab ili t y Learnability
t
ili
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Le
ab
PROS C ONS PROS C ONS
PROS
PROS
CONS
CONS
Provides Choice
P r o v ide s C h o ice Provides Choice
ice
o
r
P
s
C
ide
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h
v
3 S
t
e diffi
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P
o
Improves integration
ss
y
ep
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Info tailored to user
tr
o
o
and Control
and C
and C o n tr o l Imp r o v e s in t e gr a t i o n Possible difficulty and Control l In f o t ail o r e d t o u s er 3 Step
n
ss o
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process of AT learning process needs/interests minimum p r oc e ss
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minimum process
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Addresses issues
odu
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g a ne
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In
dr
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tr
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g s
t
ifyin
eri
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Id
en
cy and
Privacy and
Priv a cy and Addresses issues Introducing a new Privacy and A d dr e ss e s issu e s Identifying serial
a
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ly- l
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c
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e
ss c
process of care
dir
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s
ly
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dir
number
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Security directly p r oc e ss o f c ar e Se curi t y directly- less confusion numbers
Se
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curi
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Acts as personal Heavily reliant on Keeps individual up to Lacks ‘person centered’
du
eli
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s indivi
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s a
a
t
o
Ease of Use technology consultant patient trust E a s e o f Us e date on AT info/updates ap p r oa ch
E
Ease of Use
a
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ff
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Minimal sharing of
e
t
er
Minim al sh arin g o f Product centered Minim al sh arin g o f Only effective with
odu
t c
Minimal sharing of
Memorability
Memo r ab ili t y per s o n al in f o information service Memo r ab ili t y per s o n al in f o serial numbers
Memorability
s
s
eri
al number
n s
o
personal info
c
er
e
a
t
rm
personal info
o
i
in
f
vi
gr
t
ar p
f
ss/
e
r
amili
r
Un
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e
v
oc
Improves integration
s in
Giv
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d g
ood ab
s indivi
r
al mo
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y t
e
ili
du
t
e
Ne
amili
y
t
y
ari
F
F
amili
t
Familiarity Gives individual more Need good ability to Familiarity Imp p o oc e ss o f A a t i o n Unfamiliar process/
ari
T
l
ica
r
d
te
Overcomplicated
r
co
m
p
Ov
process of AT
e
r
v
ice
te
s
e
c o n tr o l o f t heir c ar e navigate service
control of their care
v
na
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A
c
al Dir
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e
ermin
T
vi
e > Di
e
c
ss D
al
y
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c
Ser
Service Access Device > Digital Directory Terminal D e s i gn Dir e c t i o n: C ho s en Dir e c t i o n
t
e
c
Design Direction: Chosen Direction
C
Criteria + Rating Person Centered Information Provision via GP Terminal
g
in
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eri
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ri
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al
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ermin
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vis
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GP
n Pr
n vi
a
i
o
o
rm
Le
ab
arn
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Learnability
t
ili
Considerations
Goals
PROS C ONS Go a ls C o nside r a t io ns
PROS
CONS
h
v
ice
P
o
ide
r
Provides Choice Pr o vi d e s cho i c e and E f f i ci en t Da t a Priv a cy and
s
o
C
Privacy and
Efficient Data
Provides choice and
a
Priv
Privacy and
and C o n tr o l comparisons from multiple c o n fi d en cy and f e ar s T r an sf er Security
and Control
o
n
Se
Transfer
s
fr
l
o
mparis
m mul
t
ip
t

curi
o
e
y
c
ali
t
t
confidentiality fears
y
i
support providers
sup po rt p r o vi d er s
Streamline
o
f in
er
V
P
o
s
lume o
o m
Privacy and
en
a
Priv a cy and Person centered Volume of info may be S tr e amline P h y sica l d i m e nsio ns
y be
d
e
t
er
n c
f
Physical dimensions
t
on
i
overwhelming
Compatibility concerned
a
m
nf
or
I
y
t
Security C o mpa t ib ili t y c o nc erne d o v er whelmin g Information
curi
Se
e
rt
D
s sup
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p
el
Develops support Digital & physical Service Access Device Service Access Device - Digital Directory Terminal - Digital Directory Terminal Person Centered Information Provision Person Centered Information Provision
v
po
i
s
al
y
c
gi
al & p
h
t
Di
ecosystem/network
e
t
ne
s
t
em/
r
k
o
sy
w
c
o
F
amili
t
y
ari
process comprehension
Provide Training
E a s e o f Us e p r oc e ss c o mp r ehen s i o n Pr o vi d e T r ainin g Familiarity
Ease of Use
Mo
More efficient and factual 3r d part y d a t a
en
t and
ci
e e
ffi
al
tu
c
f
a
r
3rd party data
2 Factor ID
f mo
d o
o
r
h
t
an ‘w
u
h
t
than ‘word of mouth’ ’ tr an sl a t i o n ch all en g e s 2 F a c t o r ID
translation challenges
Memo
ili
ab
r
t
Memorability Ass is t In t e gr a t i o n
y
Assist Integration
Authentication
t
a
Simple operation A uth e n ti c a ti o n
Simp
n
i
o
per
l
e o
y o
t
ul
t
f
iv
t
mmuni
C
o
s c
a
e
Simple
Familiarity
Cultivate
F amili ari t y Cultivates community of C u l t i vat e Simp l e
DESIGN DIRECTION
a
re
care
c
C
o
Community Pr oc e ss

y
t
mmuni
Process