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OUT OF BOX EXPERIENCE
2 4 6 User Journey Record the user engagement / interaction steps with you and/or product or service
who is the user / Box Unbox set up / First First use graphics Unbox configure First First use
Box
set up /
the
Skateholder?
1 3 5 User2: 60+ lady graphics mixer configure impression mixer impression
the
User1: Myself
User Experience
11 9 7 Postive Experience
Neutral Experience
Negative Experience
12 10 8 User Needs
Can easily The box is Need t o looks fresh. The handle Don't like Need t o easy to set The white Can change
plu g t he
understand
is a little the colours use scissors
a bit heavy.
colour looks the speed
DISASSEMBLY PROCESSES for this experience? the product. It's hard to beater in. It's easy to bit heavy. to open. cheap. easily.
up
use.
What is the reason
It's really Arm is sore
Cardboard
Need to be
open.
while using.
is easy to
big to hold.
used near
sockets.
break.
9 10
