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User Journey Record the user engagement / interaction steps with you and/or product or service

RESEARCH

who is the user /

Skateholder? Ready to Gather Walk to Get on Get off Que Order Waiting Place the Have
go out for keys, bag, the bus the bus the bus, up for coffee for coffee

coffee walk cane stop walk to buying coffee walk cane with
shop ready friends

User Experience

Postive

Experience

Neutral
Experience

Check your elbow bend. With the cane in your hand, your elbow This cane features a cushioned handle that Negative

should bend at a comfortable angle, about 15 degrees. You reduces pressure on the wrist. An offset handle Experience
might bend your elbow slightly more if you're primarily using provides additional balanceprovides additional User Needs

the cane for balance. balance because the hand rests directly over the
Check your wrist height. With your arm hanging straight down shaft of the cane.

at your side, the top of your cane should line up with the

crease in your wrist.
If your cane is too long, you'll need to work harder to pick it Hard to Anxious

up and move it. If your cane is too short, you might lean to one What is the reason Excited Need to walk with Don't Difficult about Ready Hard
side — which can throw you off balance. for this experience? to go out gather cane need to get slowing to havea to hold No space Happy
a lot of to walk off with walk coffee for enough to
nice cup
stuff Heavy anymore cane influence of coffee with cane storage chatting

handle, others

47 Unstable 48