Page 43 - DX Summit 2021 White Paper

Innovation is all about keeping up with the times.

Missed opportunities for financial inclusion in Pakistan: cards,
mobile money operators and intra-market partnerships NOTES

“The actual competition for financial sector is cash”

Key Takeaways

First leap needs to be taken by the customer to improve their
own experience by analyzing their pain points and trying out
alternate providers

It’s time for channel migration; customers need to break their
mental blockages

Account to account money transfer should be immediate,
hassle free and the process crystal clear

Engage in predictive modeling which helps in finding new
ways to acquire new users, and retaining the current users

The cost of interbank transfers should not be the reason the
customer chooses to use cash instead

It can be solved by either giving value or lowering it a to a
DX2021 Provide access to finances including underprivileged women DX2021
point where the cost does not matter

in rural or agricultural spaces