Page 2 - Sales and Operations Handbook for Managers.pdf

TABLE OF CONTENTS

Introduction

1. Sales Transaction 4
2. Customer Refund 18
3. End of Day Reporting 24
4. Competitive Analysis 38

5. Local Store Marketing and Local Event Marketing 41
6. Position and Compensation Change 45
7. Fleet Audit 48
8. Office Audit 52

9. IT and Facility Ticketing 55
10. Processing Monthly Payments 61
11. Ordering Office Supplies 66
12. Onboarding 69

13. Recruiting and Interviewing 72
14. Annual Employee Evaluation 75
15. Underwriting 78
16. QCA 81

17. Sales Training 84
18. Customer Relations 87
19. Business Expense 91
20. Handling Robbery 94

21. Handling Burglary 97
22. Handling Employee Theft 100
23. Monitoring Office Cameras 103