Page 34 - Sales and Operations Handbook for Managers.pdf

This will list all the payments made by date. An excel

spreadsheet will pull up the listing of all transactions.

Verify no balance is showing on the report. Filter to credit
card payments and compare the number of credit card

payments to the Authorize.net report and Credit card

terminal report to make sure the number of transactions

and each payment amount match. To investigate the

mismatched amounts, view the transactions recorded in

Insurance Pro. The report will list all companies which
sold insurance for the prior day. Select the receipt which

shows a discrepancy and get it corrected with the help of

your DSM.

Once the CC amounts are matched, go back to the EOD
report in Insurance Pro and select the carrier which has a

difference indicated. The example below indicates the

difference with insurance carrier, United Auto Limited.