Page 4 - Employee Handbook

SECTION 1—OVERVIEW

1.1 A-MAX MISSION AND VISION STATEMENTS

Our Mission: A-MAX’s mission is to simplify insurance for our customers and provide them with the best options at a low
cost, while providing the best customer service.

Our Vision: A-MAX’s vision is to be the first choice for our customers for all of their insurance needs. We would like to
increase our statewide presence and become a leading Insurance Service Provider in Texas within the Non-Standard
Insurance Market.

1.2 PURPOSE OF HANDBOOK

This Handbook is designed to acquaint you with A-MAX Auto Insurance and provide you with information about working
conditions, employee benefits, and some of the policies affecting your employment. This Handbook is not a contract and
is not intended to create any contractual or legal obligations. Please understand that this booklet only highlights Company
policies, practices, and benefits for your personal understanding. It describes many of your responsibilities as an employee
and outlines the programs developed by A-MAX Auto Insurance to benefit employees. One of our objectives is to provide
a work environment that is conducive to both personal and professional growth.

No Handbook can anticipate every circumstance or question about policy. As A-MAX Auto Insurance continues to grow,
the need may arise and A-MAX Auto Insurance reserves the right to revise, supplement, or rescind any policies or portion
of the Handbook from time to time as it deems appropriate, in its sole and absolute discretion. A-MAX Auto Insurance will
take steps to keep employees informed of changes to the Handbook as they occur; however, employees have an obligation
to stay informed of current Handbook information by reviewing the most recent version from time-to-time or as questions
arise. Copies of the most recent Handbook are available from the human resources contact for each individual company.

Customers are among our organization’s most valuable assets. Every employee represents A-MAX Auto Insurance to our
customers and the public. The way we do our jobs presents an image of our entire organization. Therefore, nothing is more
important than being courteous, friendly, helpful, and prompt in the attention you give to customers. A-MAX Auto
Insurance will provide customer relations and services training to all employees with extensive focus on customer service.
Positive customer relations not only enhance the public’s perception or image of our Company, but also pay off in greater
customer loyalty and increased sales and profit.

1.3 COMPANY POLICY—OPEN DOOR POLICY

In keeping with the Company’s philosophy of open communication, all employees have the right and are encouraged to
speak freely with management about their job-related concerns.

We urge you to go directly to your supervisor to discuss your job-related ideas, recommendations, concerns and other
issues that are important to you. If, after talking with your supervisor, you feel the need for additional discussion, you are
encouraged to reach out to the Corporate Office.

Version V4 Last Update 08-20-19 Department Operations Dept & HR

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