Page 2 - Learning and Development SOP Handbook
P. 2
TABLE OF CONTENTS
3 Introduction
4-5 Course Creation
6-7 Resource Library Updates
8-9 Monitor & Evaluate Courses
10-12 Assist Users With Access & Courses
13-15 New Agent Onboarding
16-17 New Agent Training (NAT)
18-19 New Agent Opt-Out Exam
20-22 Pre-License Training
23-24 Limited Lines Pre-License Follow Up
25-26 Successful Selling Training
27 Leadership Training
28-29 Foundations of Management
30-31 Monthly Compliance Reports
32-34 QCA Process Flow
35-36 PCI Compliance
