Page 3 - Learning and Development SOP Handbook

INTRODUCTION

The purpose of a Standard Operating Procedure (SOP) is to establish uniformity
across all departments and teams within a business, to maintain consistent
quality of work, and to reduce issues that impact productivity or result in

failure to meet applicable standards. These documents are intended to assist
and encourage compliance and consistency with our policies and procedures.

L&D's SOPs were thought of from the employee point of view.

All SOPs are written using a standard SOP template which includes:

Purpose: What is the purpose of the SOP?

Applicability: To whom does it apply?

Responsibilities: Who are the employees involved?

Procedure: Series of steps taken to accomplish a task

References: List of resources that are useful to review and provide rationale for
development of the task.

Definitions (where applicable): Definitions and/or acronyms used in the SOP
that may need clarification to aid understanding.

Header: Includes revision number, implementation date, update date and
approval information. As new SOPs need is identified, new SOPs will be
developed, as well as the need for revisions to modify an existing document.

SOP changes will be documented in a tracked version with rationale
documented and referenced under the change within the body of the SOP. Each

revision will be consecutively numbered and dated as revised by changing the
version number and revision date in the “header” section for the reader.

The following SOPs are not intended to be distributed to any other audience
outside of the company.