Page 4 - DDS The Scoop August 2019

DDS NEWSLETTER

CPS Update

Never Let a Stumble in the Road Be the End of the Journey

Looking back over the Summer, Team DDS can be proud that a few stumbles did
not end our journey!
It is important to note that CPS was completed on schedule and within the
original budget. If not for the dedication and commitment of each and every
person, this would not have happened.
There are still a few challenges including the Point of Sale interoperability and
making the transition to an efficient operational support and maintenance model.

Daily Report for Thursday, 7/25/19, 64 of 64 Branches Made the 95% Goal
July 25 Rocked! On Thursday, July 25, 100% or 64 of 64 customer service centers
served all customers within 30 minutes. A total of 13,607 customers were served
statewide with an average service time of six minutes and fifty-nine seconds. The
statewide average was 99.83% of all customers were served within 30 minutes.

Current Status
• Converted the last group of CSCs on 7/1
• GBI Photo Image Interface converted on 7/24
• Converted Online services and DDS 2 GO on 7/25
• Licenses Produced and mailed:
5,691 cards during pilot
69,269 in June
224,244 in July
Future Milestones
• Convert Emergency Mobile Issuance Unit– 8/30
• Complete Final Incremental Legacy Data Import – 8/30
• Resolve outstanding Defects – 9/2
• Add Boater Education Indicator – 9/2
• Stand up Reports - 9/2
• Transition to Support – 9/2
• User Acceptance Testing (UAT) of Mobile Issuance Solution – 9/6

4