Page 6 - DDS The Scoop August 2019

DDS NEWSLETTER

Data Cleansing Project

With more than 2 million records cleansed, purged or transformed, DDS made a
clean sweep!
The Pandora Cleansing Project involved data profiling, analyzing, and cleansing of
the GA DDS data warehouse in preparation for data migration. There were over
20 years worth of outdated infrastructure from legacy systems. As a result, the
Georgia Department of Revenue and the Georgia Department of Driver Services
collaborated to develop a more modernized and integrated system to better serve
Georgia citizens.
Issues in data quality can cause repeat visits to branches, extended wait times, and
undeliverable licenses and mail. To resolve these problems, DDS implemented a
data quality solution that provides the ability to quickly and accurately investigate
and assess current data challenges, remove errors and control information over
time.
The project will also have immediate impacts on the following categories:
• Operational efficiency
• Risk/compliance
• Revenue
• Productivity
• Satisfaction
• Performance
Benefits of gathering accurate data guarantees deliverable and timely mail and
more fruitful interactions with reduced transaction times over the phone or in
person. There will also be fewer manual processes to correct errors and repeated
visits to the Customer Service Centers.
DRIVES is another large-scale project that will modernize DDS’s system and deliver
a better customer experience for citizens. The new project is reducing headaches
by introducing a self-service process. With accurate and updated data, customers
can access and perform tasks with limited human support. DDS has seized this
opportunity with the DDS app and self-service kiosks. It’s also benefiting younger
drivers as they are embracing the do-it-yourself model.
Overall, the Pandora project team worked cohesively by bringing issues or concerns
to the table each week and collaborating to work through them all. Each group had
specialized areas of expertise and experience and contributed to the success of the
project.
The Pandora Teams and managers:
1. Central Issuance (Cindy Boyd)
2. Help Desk (Patricia Folsome)
3. Information Technology (Gretchel Smith)
4. Investigative Services (Charles Courtois)
5. Records Management (Mimi Barron)
6. Regulatory Compliance - CDL (Brian Cox)

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