Page 7 - June 2018 The Scoop DDS Newsletter
P. 7
Contact Center!
Let’s give a shout out to the DDS Customer Contact Center for all the extra hard work and effort over
the past few months! Their dedication has paid off with an improvement from having a 30% Service
Level - 2 minutes 50 seconds Average Handle Time to a 72.16% Service Level - 2 minutes 44 seconds
Average Handle Time.
Contest
The first two people to send the correct answer
to DDSCommunications@dds.ga.gov will be the
lucky winners of two Scoop Casual Day
Coupons! (NOTE: Answers sent to the editor’s
email will not be counted!)
QUESTION: What’s one difference
between DRIVES and CPS?
