Page 4 - Scoop January 2022

DDS NEWSLETTER

2022 Agency Goals

Mobile Driver’s Licenses (mDL) DDS has
joined with Apple Inc. to offer mobile
driver licenses (mDL) and ID cards to
Georgians using the iPhone’s Apple Wal-
let. The pilot program, is in conjunction
with the Transportation Safety Admin-
istration. (TSA), will allow customers to
use their mDL at select airports similar
to accessing a flight boarding pass
stored on traveler’s cellphones. Custom-
ers will have the option to request a free
mDL in addition to their hard/physical
card which customers should continue
to carry. As the pilot continues, plans
include android options as well. Facility Improvements
DDS will continue to improve the physical environment for our
team members and customers. Projects include:

Dalton -A joint project with Whitfield County will replace
Entry Level Driver Training an outdated facility including commercial vehicle testing. Ground-
(ELDT) breaking was August 2, 2021 with a grand opening scheduled for
DDS will implement new federal driver next Spring.
training requirements before commer- Douglasville: The GA Legislature appropriated funding for a new
cial driver testing, upgrade or addition full service center in Douglas County to include commercial ve-
of an endorsement beginning Feb 7, hicle testing. This is a much needed addition to this growing area
2022. of the State.
Jackson: DDS continues to move forward with replacing a licens-
ing and CDL testing center that is operating temporarily out of the
Southern Crescent Technical College.
Hazelhurst: A brand new full service customer service center will
be added in Jeff Davis County. This includes a CDL testng pad
which is needed in this area.

Chatbot/Virtual Assistant DDS looks to tech-
nology to improve customer service. A project
team is working with Microsoft to develop a way
for contact center callers to be served without
waiting for an agent. The DDS contact center
handles 600,000 calls annually. The chatbot/
virtual assistant has the potential to help thou-
sands of customers each month even during
non-working hours.

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