Page 10 - DDS The Scoop December 2018
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DDS NEWSLETTER
The Voice of DDS
When customers call the DDS Contact
Center, they hear one of our own –
Adam Oglesbee with the Regulatory
Compliance Field Division. You’ll
remember that Adam is the winner of
the Voice of DDS contest! He recorded
a variety of messages for customers to
select when ringing the DDS Contact
Center telephone lines. Contact Center
Manager Janet Sims said “Adam and
Ross Potts (who assisted with scripts
and the recording process) did a
phenomenal job.
Contact Center
The Contact Center continues to improve! In FY2017 the percentage of calls
answered within 180 seconds was 59.58%. November’s service level was
79.20%. Let’s all root them on this month to break into that 80% range!
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