Page 28 - FY2017 Annual Report GA Department of Driver Services (DDS)

Governmental Affairs and Communications

This Division is responsible for tracking legislation and keeping the Commissioner informed on relevant issues
relating to the agency, soliciting and reviewing all requests for new legislation and monitoring legislation
proposed during the General Assembly. They produce the monthly electronic Agency newsletter highlighting
team members and their accomplishments.

The Public Information Officer (PIO) manages, produces and disseminates information about DDS’ activities
and programs to statewide and local media as well as customers.

The unit also includes a Social Media Strategist to focus on the Agency’s social media presence including
maintaining the Facebook, Instagram, Twitter and Youtube accounts.

Office of Human Resources and Organizational Development

The Human Resources and Organizational Development Division (HR/OD) is comprised of a team of Human Resources
Professionals, Personnel Technicians, and Organizational Development professionals primarily responsible for human
capital management strategies and training. HR/OD provides a wide range of services to support DDS team members.
These services include change management planning, recruiting and selecting qualified candidates, disability
management, benefit administration, on-boarding activities, leave administration, compensation, employee relations,
performance management, job classification, human resources policy development, and organizational assessments and
development. HR/OD also provides oversight for many agency-wide projects and activities such as the annual Public
Service Recognition Week (PSRW) and State Charitable Contribution Programs (SCCP).

DDS University
DDS University (DDSU) is an agency-wide career enrichment program. It is designed to provide leadership and
professional development courses to promote and enhance the team member’s career growth. Highlights of the past
year include:

• Researched, acquired and implemented Predictive Index Behavioral Workforce Assessment Tool for the
agency

• Conducted Annual December Manager’s Meeting on the Mercer University campus in Macon
• Introduced and facilitated Spanish Class for Regulatory Compliance Division
• Collaborated with Georgia State University on the development and delivery of an Employee Satisfaction

Survey for the agency
• Collaborated with Georgia State University on the development and implementation of Employee Focus

Groups for the agency

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