Page 30 - FY2017 Annual Report GA Department of Driver Services (DDS)

Training Name Number of Participants
"Can I Ask That?" Legal Interviewing Trained
AAMVA Modules (American Association of Motor Vehicles 121
Association) 182
Actions Speak
Active Shooter Training 109
ADA (American Disabilities Act) in a Nutshell 672
AED+Plus (Automatic External Defibrillator) 120
Annual Manager’s Meeting 617
Behavioral Interviewing (Video) Step 1 150
Behavioral Interviewing (Study Guide) Step 2 46
CCKE (Certified Commercial Knowledge Examiner) 36
CDL Certification 208
Consciously Overcoming Unconscious Bias 19
Customer Service Basics 120
Discipline, Documentation, & Termination 195
Discussing Performance 120
Document Review 114
FMLA (Family Medical Leave Act) in a Nutshell 209
Hands Only CPR (Cardio Pulmonary Resuscitation) 116
Harassment Hurts: Its Personal 608
Information Desk 127
Introduction to Security Awareness 209
Issuance Classroom Instruction 176
Let’s Talk...Harassment - It Happens! 208
Lobby Management 117
Managing for Success - Operations 209
Please Respect My Generation! 23
Preventing Retaliation in the Workplace 118
Reinstatement Training 271
Rider Skills Testing 22
Road Test 96
SAVE (Systematic Alien Verification for Entitlements) 209
Team Building 213
The 5 Values of GREAT Customer Service
Understanding and Abiding by Title VI 9
Worker's Compensation Training for Employees 420
Worker's Compensation Training for Supervisors 320
Introduction to Spanish 566
Security Awareness Training (SANS) 116
Franklin Covey On Demand Leadership Training 14
814
Data Sources: Train Track LMS 100

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