Page 17 - 2019 PCC Library Survey Report
P. 17

Appendix 3 - Open Comments                            By providing colour printing


                                                                   By relocating the library to the main campus and not
                                                                   on heart's campus.
              A better service and by providing more available
              books.                                               Employing new staff members because of how ill-
                                                                   mannered they are over the library.
              Add more computers.
                                                                   expansion and make the wifi accessible to both PCC
                                                                   and HEART.
              Be cheaper
                                                                   Expansion, additional staff

              being more organised as it regards to the filing
              system of persons information.                       extending quiet zone spaces for students to study.

              better baggage storage, I hate the way my bag is
              being stored on the ground.                          Faster Internet service and wifi.

              Better customer service shouuld be provided as
              some of the staff especially where the               faster printing services.
              printing/photocopying area is located they are
              unfriendly and full of attitude with dull facial
              expression.                                          fire the two guys at the front desk
              Better customer service, reliability, tangibility.


                                                                   Fix the computers to work well with the internet.
              better customer service.

                                                                   get a plotter.
              Better customer service. More computers in the
              library and books for students.
                                                                   Get more computers.
              Better wifi


                                                                   Hire professional workers that has expertise skills in
              Better wifi, more space.                             customer service and to provide more computers
                                                                   access to students and better internet access
                                                                   I believe if the library has proper printing facilities it
              Better wifi.                                         would run better.


                                                                   I would prefer if student information was stored
              by allowing me to print when I want to.              electronically rather than filling out the loan sheet
                                                                   every time a book is borrowed because I borrowed
                                                                   up to 3 books per day. It's really annoying to be
              By allowing the Heart students to settle down when   writing my personal info including: my name, email,
              others enter the library to try and study or complete   contact numberand department all three times (every
              an assignment.                                       time I am borrowing a book. Please consider this.
              By having functional computers and offer coloured    Improve internet
              printing.

              By improving their cudtomer care and provide more    Improvement on the separation between the HEART
              seating.                                             and PCC students.
   12   13   14   15   16   17   18