Page 13 - 2019 PCC Library Survey Report
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KEY FINDINGS cont’d
MAIN SOURCE OF INFORMATION REQUEST FOR NEW LIBRARY SERVICES
The main source of information for On the Old Harbour campus, most
doing research and completing students 42%, indicated a desire for
assignments are internet search engines laptop/tablet loans as a library service
not currently being offered.
such as google, yahoo etc. The likelihood On the main campus the most requested
of students using these platforms as the
main source of information is more than new service was colour printing. It is
twice any other source (including notable that most ADACT students
textbooks, online database, paper requested 3D printing
textbooks etc).
SUGGESTIONS FOR IMPROVEMENT
MOST FREQUENTLY USED LIBRARY SERVICE When asked to comment on how the
83% of the students identified library services could improve, the areas
photocopying/printing as being the indicated by respondents (in order of
most frequently used library service. decreasing frequency) were:
On the main campus 77% indicated 1. Customer service (especially on the
photocopying/ printing followed by the main campus)
studying and reading areas (14%).
On the Old Harbour campus the trend 2. Internet connectivity
3. Expanding printing service to include
is similar, 83% indicated colour printing
photocopying/printing service followed 4. More computers (especially on the OH
by 7% who indicated online database campus)
service was their most frequently used 5. Separation of facilities from HEART
service. 6. Expansion of baggage storage area.
It is noteworthy that only 33% of Actionable insights:
engineering students indicated using c. More targeted focus on
photocopying most frequently, while
33% indicated reference services and diversification of students’ use of
25% the reading/study areas. Students library services is needed. The
in all other programmes are heavy data may be used to target low
users of photocopying/ printing serves, user groups. Conducting focus
more than 5 times any other service. groups to improve understanding
of students’ perception and needs
is recommended.
