Page 12 - Kingsmen-Hospitality-Services-Training-Development-2020

ALL AUDITS

INCLUDE:

• Customer Feedback & Review
Analysis
• Report of Audit

• 1-on-1 with Expert to highlight
your strengths and weaknesses

• Photos of Audit

• Analytics
UP TO 1000

SERVICE POINTS ANALYZED WITHIN:
• Service Sequence
• Property Amenities

• Cleanliness

• Customer Service
• Staff Attitude Behavior & Grooming

“ Kingsmen came in and provided us with an Audit and showed us where our strengths and
weaknesses were. We were surprised to find out through the report that our wine service

and upsell was not up to standard. They brought their team in to assist our Sommelier with
training and since then our total wine sales have increased by over 10%. ”

Savelberg - Henk Savelberg,
Executive Chef & Owner