Page 13 - Kingsmen-Hospitality-Services-Training-Development-2020

AUDIT

What current service level are
you providing your customers?
Do you HONESTLY
know what your
customers want? How much money are you

potentially losing from your
current service model?

Starting with a Service Excellence Survey and Questionnaire, we define with you, during a structured
interview, the goals and vision you wish to achieve.

We will use this data and information to build a property specific checklist for the Audit. We send Expert
Mystery Shoppers to conduct the Audit of your property, to get an unbiasedservice performance Report
analyzing up to 1000 service points.

After placing all the data within our Kingsmen Service Algorithm, we will present all our findings
showing you your strengths & weaknesses, and what you can do to improve.

KINGSMEN PROVIDE AUDITS FOR THE FOLLOWING:

Restaurants Bars Hotels
(1 Day Audit) (1 Day Audit) (2 Day Audit)

4 STEP AUDIT PROCESS

Vision & Goal Property Specific Expert Mystery Report & Feedback
Checklis Shopper