Page 13 - P4403.59-V60_Numark Pharmacy Magazine Feb 25

Maximise your

membership and
finding ways to access

Numark easier

Numark Member Support Team and Numark
Chat & Help Hub
Our Member Support team has adeptly handled and
resolved 6,026 emails by the end of 2024, with an
impressive response time of just 13 minutes. Additionally,
the Numark Chat & Help Hub has revolutionised adeptly handled
member support by providing a streamlined live chat and resolved
function and an FAQ Help Hub. This has handled 1,445
chat conversations at a rapid 5-minute response rate, 6,026
saving members approximately 1.5 hours of their time. emails
Patient Services Team

The Patient Services team has created over 40 SOPs
to help members efficiently manage NHS and private
services, and overall streamline business operations.
In partnership with Pharmadoctor, we have
facilitated the purchase of 619 PGDs, offering
significant value to our members. Additionally,
our collaboration with training supplier ECG has
introduced Premises PGDs, providing comprehensive gained annual
documentation for branches with multiple registered
technicians, allowing them to work under one PGD benefits totalling
with Numark members benefiting from a 10%
discount on this service. Through the Numark Affinity £161,659
Group, members have also gained annual benefits
totalling £161,659.
Information Services Team
Our Information Services team has saved members saved members
over 3,750 hours this year by quickly resolving over
clinical queries over the phone and developing over
360 resources, including safety guidance, Common
Conditions Guides, and business planners, all 3,750 hours
accessible on NumarkNet.

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