Page 33 - P4403.59-V54_Numark Pharmacy Magazine Aug 24
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He added that they built a brand new
pharmacy in 1992 and then in 2011 added
additional extensions to the pharmacy in
Ashfield. The pharmacy in Arnold has also
been extended upon, and just five years ago,
Michael purchased the property next door to
make space for additional consultation rooms.
“That's where we are to this day, really.”
MICHAEL HAS BEEN
A MEMBER OF
NUMARK FOR THOSE
40 YEARS NOW.
“They’ve always been there when I
needed help, support, guidance. with
new legislation, shop fitting advice and
of course great golf days in Blairgowrie,
Scotland."
One of the pharmacies greatest
achievements over the last 40 years, is
developing a ‘drive through pharmacy’, which
Michael believes is one of only two that exist
in the UK. Michael explained how it works: The pharmacy also offers a range of private
“So patients can park in front of the services such as aesthetic services, a travel
pharmacy, press the buzzer, and then we'll clinic and other vital services such as blood
bring their prescription out to them.” Michael pressure and cholesterol testing. Due to this
explained his idea, “I've never heard of a drive high quality range of services, the pharmacy
through pharmacy, and even at that time, has gained loyal customers. He added that
it was only drive through banks and drive it’s not just the customers that have been
through McDonald's that came to mind." loyal over the years but also the staff, “Some
of my staff have been with me for almost 35
years and some have only just retired. So you
know, it was more like a family with how we
worked together.”
Michael believes that in order to stay
successful in pharmacy, you must move with
the times and they have managed to do so
by committing to new technology.
“It's all changed now, maybe for the good.
Overall we've moved on with all the new
technologies and refitted the pharmacies.”
Michael believes that having great
relationships with the community and
customers is imperative to helping the
longevity of the pharmacy. One of the more
memorable times his pharmacy has helped
support his customers was when they ran an
oxygen therapy service. “It’s amazing how
the patients still remember us setting up the
oxygen cylinders and one of the relatives of
the patients still coming in and talk about it.
They were all part of the service which we
provided.”
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