Page 17 - P4304.1-V91_PS-Magazine-November 2023 PRINT

What can members expect during a
typical Golden Tote demo van visit,
and how long does it usually last?
We can arrange the best time to arrive and can
complete the demo in small groups, one big
group or individuals whichever is best for the
practice. The demo includes how Golden Tote works
on PSUK Connect; how to label the prescription,
complete the accuracy check and send all orders.
Then we demonstrate how you use the software to
assemble the Golden Tote once it has been delivered
from PHOENIX to complete the prescriptions. Overall,
the demo can take up to 20 minutes but can as take
as long as you wish. If there are many questions
along the way then we will be with the member
as long as it is required, so everyone in the team
understands the full end-to-end process.

What kind of training and ongoing
support does Golden Tote provide
to PSUK members after they
decide to implement the system?
We provide between two to four days
worth of onsite training, going through
every element in the process with each
individual team member. We leave
behind full SOP’s and flowcharts of
the Golden Tote process and leave
our contact card with all-important
numbers to ring for any questions! We
offer regular re visits to each member
to provide face to face support with
any issues, worries and/or concerns.
Furthermore, if the dispensary have
new staff or require some extra training
days we also are able to book those in For more information on the
with them to help. innovative solution that is Golden
How do you ensure that Tote speak to your Dispensing
Doctor Account Manager.
members are comfortable and
proficient in using Golden Tote
to its full potential?

After implementation when training the
team, we follow a training plan to ensure
all areas are covered and the team have
no gaps in the knowledge of Golden Tote.
We complete regular phone calls and re
visits to the members to offer help, support,
top tips and new updated improvements to
the system.

17
17

06/10/2023 16:47:44
P4304.1-V91_PS-Magazine-November 2023.indd 17
P4304.1-V91_PS-Magazine-November 2023.indd 17 06/10/2023 16:47:44