Page 31 - PSUK march 2025 mag (print)
P. 31
Read on to discover how Dr. Sandar Hlaing The stocks were split from the pharmacy
and her team navigated challenges, and relocated to the dispensary over the
achieved key milestones, and positioned weekend preceding the opening.
themselves for continued success with the
guidance of PSUK. The IT system, ProScript, was set up one
week prior to the opening while the site
After nearly a decade of operating under a remained under construction. It was a mess!
hybrid model within the Pharmacy, we had Despite these challenges, we achieved all
come to recognise that our dispensary’s our short-term objectives and successfully
efficiency and service delivery were not opened the dispensary on the targeted date
meeting the standards we anticipated. of April 2 , 2024.
nd
In December 2023, we sought the expertise
of Caroline Pond, who conducted a The first two weeks were characterised by
comprehensive two-day onsite assessment. significant chaos, including long queues,
The findings indicated that the most difficulties in locating dispensed bags, and
effective course of action would be to several owing bags on shelves, to list a few.
terminate the hybrid model and restructure
the dispensary as an independent entity. When crafting our business plan, we
balanced immediate objectives with our
A comprehensive business case was long-term vision. Our short-term targets,
developed, and we executed the plan which must be accomplished within three
from January to March 2024, with the months, were clearly defined to ensure the
aim of opening the new dispensary on dispensary’s opening on April 2 , 2024.
nd
2 April 2024. Since the dispensary was Our broader vision outlines how we want the
nd
operating within the pharmacy footprint, a dispensary to evolve, including implementing
designated space inside the Health Centre innovative solutions like Golden Tote and
was constructed within an extremely tight PharmaSelf24 to enhance service delivery
timeframe. Five new dispensers were also and improve customer service.
successfully recruited within a short period
of time.
3
1
Dispensar of the year | PS Magazine 31
07/02/2025 16:29:37
PSUK march 2025 mag 07-02-2025.indd 31 07/02/2025 16:29:37
PSUK march 2025 mag 07-02-2025.indd 31
