Page 32 - PSUK march 2025 mag (print)

At the heart of our mission is a commitment
Due to the limited space in our dispensary
area, we faced challenges in storing a large
volume of stock. To address this issue,
we implemented Golden Tote software
on 13 May 2024, which proved to be a
th
transformative solution. The integration
of Golden Tote significantly enhanced
our operational efficiency and virtually
eliminated dispensing errors. Additionally,
the ProScript functionality for locating
dispensed medication bags further
streamlined our processes at the dispensary
hatch. Within the first three to four months,
patients noticed the improvements in
service quality and efficiency, resulting in
a stream of positive feedback. The PSUK
team was instrumental in installing the IT
systems and providing training and support.
Immediately after the opening, we
purchased a ticket dispenser to manage the
long queues at the dispensary hatch, yet we
discovered that the queues vanished as our
dispensary became more efficient with the
implementation of modern technologies.
We never required that ticket dispenser!
32 PS Magazine | Dispensary of the year
PSUK march 2025 mag 07-02-2025.indd 32
PSUK march 2025 mag 07-02-2025.indd 32
to providing outstanding service to our
patients. Since our inception, we have
envisioned a 24/7 prescription collection
point to serve our local community. Through
collaboration with the Local Council and
BOB ICB, we successfully secured Section
106 funding for the PharmaSelf24 machine.
The installation of this machine on 4th
November 2024, enabled us to operate
efficiently in the weeks leading up to the
Christmas rush, allowing patients to collect
their medication at any time, day or night.
We offer a free delivery service to nearby
villages. On 11/11/24, we were thrilled
to introduce our brand-new all-electric
dispensary delivery van. We are dedicated
to doing our part for the planet, and this
represents a significant step forward.
For convenience, we have placed Medication
Ordering Boxes in villages such as
Charlbury, Long Compton, Hook Norton,
Enstone, Kingham, and Bledington, as well
as on the Villager Bus, where patients can
drop off their repeat ordering slips.
Our dispensary is still in its infancy, yet it
has achieved significant milestones and is
providing excellent service to around 5,000
dispensing patients. Throughout our journey,
the PSUK team has been a supportive
partner. Our dispensing team and the
PSUK team have worked collaboratively to
analyse the monthly dispensing business,
identify areas for improvement, and
enhance cost-effectiveness. We have also
benefited from attending the educational
sessions organised by PSUK.
It has been a challenging journey, but our
hard work, teamwork, dedication, innovation,
and strategic planning have enabled us to
overcome every hurdle. While we take great
pride in these achievements, our dispensary
makes invaluable contributions to our
patient service.
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