Page 9 - P4403.59-V57_Numark Pharmacy Magazine Nov 24 print

How to apply for a Smartcard

Every GP practice and pharmacy going live with
EPS will have a Registration Authority Agent
responsible for obtaining smartcards for staff.
Here's how the process works:

• The Registration Authority (RA) is responsible
for registering new users, verifying identities,
and assigning access permissions. They will
create a Care Identity Profile for you, which
includes your smartcard.
• To get a smartcard, you’ll need to verify your
identity. This may involve a face-to-face check
or using the Apply for Care ID service.
If you need more details on identity document
requirements or finding your local Registration
Authority, make sure to connect with the RA at
your GP practice or pharmacy.
Already have a Smartcard?
If you already have a smartcard but need to unlock
it, use the self-service application available online.
Make sure your email is associated with your Care
Identity profile to receive the security code. If you
need help unlocking it, your RA team can assist.

Changing or forgetting your passcode
If you know your passcode but want to change
it, or if you’ve forgotten it, the Care Identity
Management system allows you to do so. If your
smartcard is locked, you can use the self-service
unlock app to reset your passcode.

Renewing Smartcard Certificates
Smartcard certificates are valid for three years.
If yours are due to expire, you’ll get an alert when
you log in. Follow the instructions to renew your
certificates before they expire. If they have already
expired, you’ll need to contact your RA in person to
renew them.
Keep an eye out for more tips on the EPS launch
in the upcoming months. We'll continue to provide
valuable insights to help your pharmacy make the
transition as smooth as possible!

For more detailed information, you can
visit the NHS Digital website at:
digital.nhs.uk/services/care-identity-
service/smartcard-and-authentication-
users#using-other-types-of-
authenticator

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P4403.59-V57_Numark Pharmacy Magazine Nov 24 print.indd 9
P4403.59-V57_Numark Pharmacy Magazine Nov 24 print.indd 9 28/10/2024 15:59:14