Page 13 - P5107.2 -V1 Project Boost Booklet Version 6

1 Goods reception & 2 Prescription and 3 Customer/ Patient

Preparation Processes
Stock Management
Experience
Examples Examples Examples
• Is stock managed by the • Review the typical journey • Review of patient journey
pharmacy or is there an of a prescription within your and experience.
electronic stock management pharmacy. • Average waiting times for
system in place? • How are prescriptions fulfilled customers/patients.
• What does the ordering process in the pharmacy?
look like?

4 Services 5 Resource Planning 6 Technology & Automation

Examples Examples Examples
• How is time allocated for • Analysis of your staff personnel • Do you have any off-site
service delivery? and staff roles. fulfilment of prescriptions?
• How are services recorded • Process for preparing staffing • Are you using any technology to
and remunerated? plans. help remove manual processes
i.e. electronic shelf edge labels?

7 Other Admin 8 Innovation 9 Estate Review

Examples Examples Examples
• What are the branch work • What innovative services or • When was the pharmacy estate
priorities? technologies is your pharmacy last reviewed i.e. a review of loss
• What administrative/management currently implementing to making pharmacies?
enhance the customer experience
process are handled centrally by or improve patient care? • When were opening hours last
your head office or locally in your reviewed in line with productivity
pharmacy? • How do you incorporate and turnover?
innovations into your practice
to benefit your customers?

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