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SUSTAINABLE GROWTH BY OPERATIONAL ARCHITECTURE

Case Study: BENU Reference Store

Our BENU Reference Store operates in a high-d

emand environment with a balanced prescription
mix (53% Rx) and strong NonRx potential.

BENU Reference Store
To address structual constraints like rising worklo-

Cluster Community Store ads, staffing capacity and the needs to offer new

NTO EUR 2.1 M services, dispensing automation was evaluated as
Rx share 53% a long-term operational solution.

Items 112.000

Refit incl. Robot in 2017 As part of the transformation, the utlilization of
spaces was optimised and the dispensary work-

flow was streamlined. As a result, the front-of-shop
space was expanded, creating additional capacity

for retail and service activities, including a new
service room.
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