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The Watershed: Healthcare Provider

Focused on Drug and Alcohol Rehabilitation

https://youtu.be/gdaNVI7Ww6A

Challenges & Opportunities

• Employs over 450 personnel across 5 facilities in Florida and Texas for in-patient
services as well as over the phone counseling services

• MPLS bandwidth insufficient for delivering applications and lack of WAN

bandwidth caused causing concerns around user productivity

• Already had broadband services, operating in a backup manner. Failover

occurred too slowly to maintain application sessions.

Why NetScaler SD-WAN

• Customer was using XenDesktop across their different treatment facilities. The

Watershed IT preferred a “Citrix on Citrix” approach.

• The 24x7 customer support as well as responsive onsite support reduced the
installation challenges

Results

• The increased bandwidth by combining MPLS and Internet bandwidth
addressed the end-user experience concerns while reducing future costs

• Further, the increased reliability ensured ”always on” application delivery