Page 75 - HSCR - How to Sell Cloud Services
P. 75
Building Value:
Customer Service Model
Traditional Consumption Model
• Provide reactive technical support • Provide reactive technical support
• Preventative Tech Support • Preventative Tech Support
• Renew services agreements • Renew services agreements
• Monitors consumption
• Forecasts consumption revenues
• Promotes new apps
• Scans for platform churn (users, apps, features)
• Monitors and reports usage of Micro-Transactions
• Expands product subscriptions at renewal time
• Provides pro-active outbound consumption services
