Page 150 - CCST - Citrix Network SE Workshop

Business case conversation: HRD

Citrix Customer – Service Director

Hi there, if you remember it was suggested that I speak with you about the challenges of slow

applications slowing productivity

Are you having application related problems with productivity in the service department?

Mostly our apps run OK but when we’re busy we start to slow and lose calls

while we wait for data and applications to come back

That’s pretty common, what do you think is
costs you to lose a call?

We ran the numbers a while back and we think that every 5-10 lost calls

costs us a re-sale sometime over the following 6 - 9 months.

What is your average sale?

150 © 2016 Citrix | Confidential