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Business case conversation: HRD

Citrix Customer – Service Director

Our average would be about $100K for a reasonable re-

sell
So if you average that out it’s about $20K per lost call?

Yes, about that

Wow! That must really add up, how many calls do you
normally lose?

Oh, over a busy quarter we’d lose 15-20 calls

As much as $400K over 3 months?

Yes, that’s about right

And over quieter quarters?

Over the rest of the year I’d estimate about the same

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