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Best practice selling SaaS in the


       cloud












           1                   Selling to new buyers                                                                     Focusing on customer success                              6
                        of new and existing customers                                                                                  management




                                                                                                                              Measuring and reporting
                           Maintain focus on different
           2       stakeholders and their specific needs                                                                    customer business impact                               7




                                                                                                                               Leveraging insights to
           3              Bring stakeholders together                                                                          address evolving needs                              8






           4          Aligning on a buyer-centric sales                                                               Resolving service issues promptly                            9
                  process aligning marketing & product





           5                   Communicating value                                                                                  Remaining agile                               10
                              without overpromising










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