Page 26 - BT - How To Sell Cloud Services

Cost and Risk Factors to the TDM

CPE Cloud Service

• Investment / Budget Greater long term costs
• • • Achieving financial returns – ROI, PB • • Managing SLAs (incl. reporting, change
Support contracts (+ increases)
Cost Factors • • • • • Software updates and management • Hidden costs or Price increases
Technology/Hardware refresh – EOL
control)
Staffing (including Contractors)
Training
Coverage – remote sites
Supplier management (multi-vendor)

Interoperability
Helpdesk
• • • Business Resilience (DR)
• Developing new services

• People security – trust (contractors) • • Non-Sanctioned IT
Single supplier
• • Lack of necessary skills • • Reduced control, Less flexibility
Risk Factors functionality • • • • Data Security
Technology obsolescence / restricted
Supplier stability
Provider expertise/capability
SP lock in
Internal Redundancies