Page 60 - CDSS

Panera 2.0 – Omni-channel Café

The Challenge

 Manage consistent, high-quality customer
experience during busy hours

 Enhance customer experience for both dine-in
and to-go customers

Digital Transformation

 Customer orders from mobile device

 Notifications to alert staff when customer arrives
 Self-service kiosks, table delivery, and new
delivery capabilities

Business Outcomes

 Higher customer interaction and upsell potential

 Lower barrier to ordering and pickup
 Additional customer engagement through the

mobile app for targeted offers
 Operational efficiency