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IT & LoB outcomes
CUSTOMER
VALUE
Business Business
Outcomes Continuity Operational Excellence Technology for Business
• Increased productivity • Less downtime of IT and IoT • Support process and business • Faster IT infrastructure
• Improved workforce efficiency resources digitization modernization
• Improved cost transparency of • Shorter “up-&-running”-times • Allow for business automation • Maintain security of
IT infrastructure for new workers incl. best-possible monitoring communication and
• Fulfilment of GDPR and security • Less & shorter time delays of • Enable smart decision making collaboration processes
compliances working tasks • Drive IT agility for business • Allow smart IoT and data-driven
• Less workforce training as of • Increased transparency and • Minimize downtimes based decision making
security/GDPR intelligence of processes’ IT upon IT issues • Support future ”work-
• Enable digitization of processes dependencies • Drive business automation anywhere-concepts”
• Allow for new business cases • Shorter and approved trouble- • Drive smart working stations • Help customers to overcome
and new revenue streams shooting processes with less (IoT security) inability to hire/keep skilled and
• Improve collaboration and downtime to maintain highest • Allow IT to become a business qualified employees
meanwhile keeping any security accessibility of business enabler • Allow for smart, personalized
standards resources interaction with customers &
• Improve work process consumers
performance • Secure AI & ML
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