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Business Initiatives                                         Market Trend
                                                   Business Problem/Challenge
A Business initiative is where the company has
allocated, or is intending to allocate, resources       Business Objectives
(time, money, people or technology) to change or         Business Initiatives
create a business process in pursuit of one or       Contact Center Solutions
more goals.

  Our job is find out which initiatives the
  company is pursuing and which ones
  we can assist with TC3
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