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Customer Personas
Contact Center Operations
It’s all about the Reports; yesterday, last week, last
month, last year - How are we serving our Customers?
Common Concerns • Visibility and Reporting
• Workforce
Business Value • Efficiency Historical & RT
• Effectiveness Reporting
• Historical and RT reporting
Leading Questions • What key reports or dashboards do you use?
• Are you using analytics reports for tracking business performance
Typical Objections • ?
