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Customer Personas
Agents / CSRs
It’s all about the Agent Desktop and the interactions
with the customers to assist them better
• Churn
Common Concerns • Cost
• Enablement
• Mobility
Business Value • Workplace
• Time to Competency
• Cost Desktop
Leading Questions • How long does it take to train agents?
• What is your resource churn rate?
• Do agents work from home?
Typical Objections • ?
