Page 50 - How to Sell Cloud Services for Resellers
P. 50
Engaging with Business Decision Makers
Head of Pain Points Questions Implications
Customer
Services Contact center 1. How do you measure the Contact centers often
efficiency and efficiency of your contact use expensive IT
Customer center team. solutions that are
Loyalty difficult to justify, yet
2. What collaboration tools do the benefits are
you use for communicating recognized.
with customers? Aim to focus on one or
two key processes
3. How do you measure and and find out where
track customer loyalty? improvements can be
easily monitored and
4. How are your customer care measured.
processes supported by IT Explain how Cloud
applications? Services and Hosted
Collaboration is ideally
5. What challenges do you face suited to customer
by delays in bringing new IT care and how it can be
applications into service? delivered on a pay as
you go/grow model.
