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Engaging with Business Decision Makers

              Pain Points  Questions                           Implications

Operations  Employee       1. How long does it take your IT    Operations Directors
  Director  Productivity       department to roll out new      are constantly trying to
            and Asset          productivity applications?      improve team
            Management                                         productivity and
                           2. Which business processes         sweating the assets of
                               could be improved through       the business.
                               closer collaboration among      Often the tools they
                               your employees?                 need to support key
                                                               business processes
                           3. What are your plans for          involve compelling
                               improving productivity          business cases to justify
                               through automation of your      Capex for IT.
                               priority business processes?    Make Ops Directors
                                                               aware of how they can
                           4. How do you measure the           have IT delivered as a
                               return on assets for your part  service and avoid
                               of the business?                making a difficult
                                                               Capex case.
                           5. What improvements could be
                               made in tracking assets more
                               effectively?

                           6. What communications tools
                               or applications do you believe
                               could improve asset
                               performance?
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