Page 31 - CBSP

Customer Value Realization

What will it take?

• Customer engagement framework that ensures that your sales associates
engage with the right roles and at the right levels on the right topic(s)

• Deep knowledge and understanding of your customers’ business requirements
and industry challenges

• Solutions portfolio to enable customer business outcomes

•Services-led, Software-enabled, Integration with business process and other
applications

• Delivery process capable of not only enabling technology, but delivering and
testing business outcomes

• Customer lifecycle management process that adapts to market transitions and
changing business requirements over time