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5- Internet connection problems and solutions

➔ Fred Hiebert While uses the programs (Word, Excel, PowerPoint) he can face many
problems related to the device he is using or its software.

➔Fred Hiebert following some steps to solve these problems

The steps when troubleshooting (finding a problem and solving it) a computer problem:

1- Identify the problem Is it a hardware or software problem.
2- Think about and plan ways you might solve the problem.

3- Think about potential solutions and try each solution.
4- Which solution worked?
5- If you don’t find a solution to the problem ask your teacher or a member of your

family for help.

Problem Possible solution

Computer slows down when opening an 1- Restart computer
app 2- Check app updates
3- Delete unwanted apps

Browser running slow 1- Check Wi-Fi signal
2- Update apps

No internet connection 1- Check Wi-Fi signal
2- Check that the router is
connected
3- Restart router
4- Try a new ethernet cable
5- Contact your ISP customer
service

Slow to download 1- Restart computer and
router
2- check internet speed

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