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I will explain each of these rights one-by-one. Much of the language in these explanations comes
directly from the IRS, so reading this chapter may be a little dry. You are welcome to skip this chapter
and go to the next one if you would like and simply flag this chapter to read later if you ever have to talk
to the IRS…
…If you’re still with me and want to read these explanations, here we go!
The Right to be Informed
This means that you have the right to know what you are expected to do to comply with the applicable
tax law.
You can ask the IRS for clear explanations of the laws and IRS procedures for all tax forms, instructions,
publications, notices, and correspondence. Finally, you have the right to be informed about IRS
decisions on your account and to receive clear explanations regarding the outcome.
The Right to Quality Service
This means you have the right to receive prompt, courteous, and professional assistance in your
dealings with the IRS, and to be spoken to in a way that is easy for you to understand.
You also have the right to protest if you do not receive clear and easily understandable communications
from the IRS, by requesting to speak to a supervisor about inadequate service.
The Right to Pay No More than the Correct Amount of Tax
This means you have the right to pay only the amount of tax that is legally due, including interest and
penalties, and you have the right to have the IRS properly apply all tax payments you make.
The Right to Challenge the IRS’s Position and Be Heard
This means you have the right to raise objections and provide additional documentation in response to
formal IRS actions or proposed actions. You also have the right to expect that the IRS will consider
your timely objections and documentation promptly and fairly, and you will receive a response if the
IRS does not agree with your position.
The Right to Appeal an IRS Decision in an Independent Forum
This means you are entitled to a fair and impartial administrative appeal of most IRS decisions,
including many penalties, and you have the right to receive a written response regarding the Office of
Appeals’ decision. Generally, you will also have the right to take your case to court.
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