Page 137 - BAYADA Our Brand Guide

BAYADA knows how the system works.
Our insurer cut back on nursing hours allowed. We were so upset. But after a call to Donna, my client services manager— reliable and determined as always—and after a lot of back and forth,
she got the hours reinstated. Such a relief.
The right care stops
trouble before it starts.
My nurse, Marcia, said my breathing seemed labored.
She called in CM Terry, who scheduled a house call through BAYADA Physician Services, since it’s tough for me to get to a doctor. The BAYADA doctor diagnosed a respiratory infection that could have put me back in the hospital.
Making life work the
way it should.
We got invited to my niece’s wedding, but with all my care needs, how could I go? Donna reworked the whole team’s schedule to allow two nurses to travel with
us. I may not have been
on the dance floor, but we were there for the family celebration. What a gift.
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Keeping the family cared for, too.
My wife does so much for me and so little for herself. My nurse, Cara, got her to take a spa day and get pampered, and assured her I wouldn’t be alone for a minute. My wife said having that peace of mind really let her enjoy the day.
BAYADA sees a person, not just
a patient.
Good days, bad days. My new normal is challenging, but my care team helps me do things I always enjoyed and makes me laugh. They treat me like a whole person, caring about my happiness
AND my health.
BAYADA brings hope for the long haul.
It’s been four years since my accident, and I still have the same care team! I’m stronger and can do more, but I still need their help, working toward being more independent. They believe in me. “You’re getting there,” they tell me. And thanks to BAYADA, I am.
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Our Stakeholders: Clients