Page 9 - Demo

Gauging Sentiment to Improve Service
Many public sector organizations have shifted to hybrid operational models - they continue to focus on vaccine distri- bution and pandemic response while moving some services to a semi-normal operating state. Yet as organizations continue to grapple with the cultural and physical service shifts brought on by the pandemic, gathering, evaluating, and understanding perceptions and satisfaction levels becomes a crucial component of any constituent outreach opportunity.
According to Oxford Economics, over half of public sector leaders say employee satisfaction has the greatest influence on organizational strategy but only 48% have restructured to accommodate the way people actually live and work, particularly in the post-pandemic period.
Additionally, fostering a culture of collaboration, empowerment and inclusion is essential to understanding and improving the employee experience.
By incorporating a strategic and systematic approach to the collection and understanding of key insights, organiza- tions can prioritize and drive informed actions to improve the overall employee experience.
Today’s most effective constituent and employee experience platforms incorporate engagement studies, life cycle analysis, and open-door feedback mechanisms to provide concise, accurate and timely assessments of sentiment.
INCORPORATING SUCH TOOLS INTO WORKPLACE AND CUSTOMER-FACING MECHANISMS HELPS AGENCIES:
Reduce COVID-19 related fatigue and burnout,
Reduce employee attrition
Improve constituent Increase employee
engagement and satisfaction
engagement,
Optimize compensation and budgetary usage
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