Page 71 - ConvinceThemFlip
P. 71
work your ABC: attitude, body language, and congruence
Attitude Rundown
Really Useful Really Useless
Attitudes Attitudes
Warm Angry
Enthusiastic Sarcastic
Confident Impatient
Supportive Bored
Relaxed Disrespectful
Obliging Arrogant
Curious Pessimistic
Resourceful Anxious
Comfortable Rude
Helpful Suspicious
Engaging Vengeful
Laid-back Afraid
Patient Self-conscious
Welcoming Mocking
Cheery Embarrassed
Interested Sneering
Courageous Disheartened
happen by accident. He chooses his attitude—he gets in
the mood—before he goes on.
Anyone can do it if they want to. Maybe you’ve walked
up to two people you know at work and realized, too late,
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